This video was recorded during our TechLunch - Customer Success in tech companies on June 5th at Algolia's Paris office.
Driving customer success, loyalty and long-term growth are the main goals of every Customer Success team. Are there common recipes to achieve these? Does Customer Success differ from one company to another? What is needed to make Customer Success "successful" in an organization?
To dig more into this topic, Laura Edery from Algolia (managing the EMEA Customer Success team) moderated a discussion on stage with 3 panelists, all of them being Customer Success managers in tech companies.
• Inès Boussemart - Customer Success Manager (Modern Workplace), Microsoft
• Saraï Rozen - Customer Success EMEA, Algolia
• Wissam Toubia - Senior Global Customer Success Manager, LinkedIn