Video details

SREBot—More Than a Chatbot—An Intelligent Bot to Crush Mitigation Time

10.29.2017 at LISA

San Francisco

Cezar Alevatto Guimaraes (Microsoft)

SREBot is a knowledgeable and intelligent engine that replaces tribal knowledge and automates incident management activities. It is also extensible, allowing other teams to add their own knowledge. In this talk you will hear how SREBot is being developed and used to reduce the Time to Mitigate (TTM) Microsoft incidents. We will explain how it was designed and then share the main issues we are facing.